Community Guidelines
Our Approach
VaultChat is a privacy-first messenger. End-to-end encryption means we cannot read your messages in the ordinary course. That makes user reports the most important tool we have for keeping the app safe. These Guidelines explain what is not allowed on VaultChat and what happens when the rules are broken.
These Guidelines apply to every surface where VaultChat mediates communication — direct chats, group chats, profile names, bios, avatars, vault handles, group names and descriptions, and any media you share through VaultChat.
Child Safety — Zero Tolerance
The following are never allowed, ever:
- Child sexual abuse material (CSAM) of any form, including photos, videos, drawings, cartoons, AI-generated imagery, or text that sexualizes a minor;
- Sexual solicitation, grooming, or sextortion involving anyone under 18;
- Content that sexualizes minors even without nudity (for example, “modeling” imagery intended for sexual purposes);
- Sharing or trading links, usernames, or code words that exist to facilitate the above.
When VaultChat is notified of this kind of content — through an in-app report, a trusted reporter, or law enforcement — we will terminate the accounts involved, preserve the content and metadata we have access to as required by 18 U.S.C. § 2258A, and file a report with the NCMEC CyberTipline.
Harassment, Threats, and Violence
Don’t use VaultChat to:
- Threaten, stalk, or repeatedly harass another person;
- Dox or expose private information (home address, workplace, phone, ID numbers) without consent;
- Encourage self-harm or suicide, or glorify violence against others;
- Incite or plan organized violence.
Non-Consensual Intimate Imagery
Do not share sexual or intimate images of any adult without their informed consent. This includes images that were originally consensual but are now being shared to harass, embarrass, or coerce the person depicted (sometimes called “revenge porn”).
Hate Speech
Don’t attack people based on race, ethnicity, national origin, religion, caste, sexual orientation, gender identity, serious disability, or serious disease. Slurs, dehumanization, and calls for exclusion are not acceptable.
Spam, Scams, and Fraud
No unsolicited bulk messaging, phishing, impersonation of financial institutions, crypto-investment bait, or fake “customer support” scams. Don’t use VaultChat to recruit people into pyramid or multi-level schemes.
Illegal Activity
Don’t use VaultChat to buy, sell, or coordinate illegal weapons, controlled substances (outside of jurisdictions where they are legal), trafficking in persons, identity theft, or other serious crimes.
Platform Integrity
Don’t probe, reverse-engineer, or try to circumvent VaultChat’s encryption or security. Don’t automate account creation, mass messaging, or other abuse at scale.
How to Report
In any direct chat or group chat, press and hold a message to open the message menu, then tap Report. Pick the reason that best describes the issue. You can optionally forward a copy of the reported content to our safety team — this is off by default, and nothing leaves your device unless you check the box.
For urgent child-safety reports, you may also file directly with NCMEC at report.cybertip.org or 1-800-843-5678. If a child is in immediate danger, call 911 (United States) or your local emergency number.
How We Enforce
Depending on severity and history, we may:
- Remove forwarded content from our moderation queue;
- Warn the account;
- Temporarily restrict messaging or group creation;
- Suspend the account;
- Permanently terminate the account and ban the associated phone number, email, and device identifiers where permitted.
Violations involving CSAM, credible threats, or organized exploitation result in immediate termination without warning. We report CSAM to NCMEC as required by federal law.
Appeals
If you believe your account was actioned in error, email support@vaultchat.co with your vault handle and a short description. We review appeals within 7 business days. Terminations related to CSAM or credible threats are not eligible for appeal.
Changes
We’ll update these Guidelines as VaultChat grows. Material changes are announced in the app and on this page.
Contact
AUXXILUS MEDIA LLC
11 Hetton Court, Glassboro, NJ 08028, United States
support@vaultchat.co